Delete your data.

1. How to request deletion

Email support@treeleads.io with the subject line Deletion request.

Include these four things, so we can find your records and be sure it is you asking:

1. The email address or phone number you gave us, or that your records are held under.
2. Your company name, if you are or were a customer.
3. What you want deleted — everything, or a specific category such as call recordings or the Google Ads connection.
4. Confirmation that you are the person the data is about, or that you are authorised to act for them.

You do not need an account to ask, and we will not ask you to create one. If you would rather do it by phone, call (469) 369-2430 and we will confirm it back to you in writing.

2. What happens, and when

1. 01

   We acknowledge

   Within 10 days you get a reply confirming we have the request and naming what we found.

2. 02

   We verify

   Usually by confirming you control the email address or phone number already on the record. We ask for the least we can — never a copy of an ID for a routine request.

3. 03

   We delete

   Within 30 days of verification, from the live systems and from every sub-processor holding it on our behalf.

4. 04

   We confirm in writing

   You get a final email listing what was deleted and anything we were required to keep, with the reason.

3. Deleting the Google Ads connection

This one you can do yourself, immediately, without us.

1. Go to Google Account permissions.
2. Find TreeLeads in the list of apps with account access.
3. Choose Remove access.

That revokes our access instantly. We delete the stored OAuth token within 30 days, and the reporting data we already pulled on request — email support@treeleads.io and say so, because revoking access does not by itself tell us to delete history.

What the connection covers and what it never does is described on the Google Ads integration page.

4. If you are a homeowner, not a tree company

If you called or filled in a form for a tree service company and your details reached us, we hold them on that company's behalf. They decide what happens to their records; we carry it out.

Email support@treeleads.io anyway. We will delete what we can, tell the company you asked, and tell you who they are so you can go to them directly. We will not make you chase it alone.

5. What we may have to keep

Two honest exceptions.

• Financial records. Invoices and payment records are kept for 7 years because tax law requires it. They contain a billing contact and an amount, nothing operational.
• Backups. Encrypted backups roll off on their own schedule and are overwritten within 90 days. We do not restore deleted data from a backup, and if a backup is ever restored the deletion is re-applied.

We will name any record we keep and the law that requires it. We will not use "legal obligation" as a reason to keep something we simply want.

6. Stopping messages without deleting anything

If you only want the texts to stop, reply STOP to any message from us. That is immediate and automatic, and it does not require this process. Reply HELP, or email support@treeleads.io, for help.